How does it work?
We learn as much as possible about you.
To be a success, we need to know as much as possible about you. The tasks you want or need the carer to do; the type of person you want for your carer; and enough about you and your personality to be able to find the right carers. We get this information over the telephone, email, skype or face-to-face, whatever our clients want, or whatever the situation demands. Often we send one of our Local Area Advisors to visit our client, to do a full assessment. This visit is free and carries no obligation.
You have your questions answered.
Our team is here to answer all of your questions. If you want, we will ask our local area advisor to come and talk to you and explain anything in detail. This visit is free.
We build a team of carers to look after you.
We know that one person can’t stay with a client forever. Everybody needs a break. So we build a team of maybe three or four carers, each of whom stays with her client for however long she and her client want (it may be four, six, eight weeks at a time), and then is replaced by another known and liked, team member.
however long she and her client want (it may be four, six, eight weeks at a time), and then is replaced by another known and liked, team member.
Over the years, we have found that a team of three or four is much more stable than the alternative of having one ‘main’ carer, who stays for a long time and is covered by a short term ‘holiday’ carer.
We start to build this team by introducing carers for a week or two at a time. This is long enough for our client to really get to know whether she likes this carer (and vice versa). If a client gets on well with her carer, the carer then can stay for longer. If not, the client never has to see that carer again.